An exercise in frustration

I was trying to register for the Adobe Max Conference in Japan for me and my girlfriend, and I ended up almost tearing my hairs out. I guess the local venues have their own way of registering attendees, but the Japanese version had my underwear in a bunch. Firstly, selecting the tracks were frustrating because [...]

I was trying to register for the Adobe Max Conference in Japan for me and my girlfriend, and I ended up almost tearing my hairs out. I guess the local venues have their own way of registering attendees, but the Japanese version had my underwear in a bunch.

Firstly, selecting the tracks were frustrating because it wouldn’t show as selected. Later I found out that the second day selections were shown in the first day.

max_schedule
Second day selections were…

max_schedule2
… reflected on the first day!

As a result of this error, the confirmation page showed that we’ll only attend one day of the conference, which is not what we wanted because we’re going for both days!

What I really wanted to schedule was this:

jpmax-day1

jpmax-day2

I’ve sent them an email regist[at]adobe-max-japan[dot]com, and hopefully they can help resolve this fast enough. I’m not sure if anyone encountered this anomaly for San Francisco or Milan venues.

A peeve that I have is that Milan site is in English, even though it catered to the European flash community. However for the Japan venue, it is solely in Japanese and that basically ruled out all Asian region flash community that don’t speak or read Japanese. I mean come on, please provide for us in the Asian region! Whoever from Adobe reading this rant, please, an English site…

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4 Responses

01.07.09

I don’t know about the page-substitution issue (thanks for alerting them directly!), but I do know that MAX Tokyo is indeed intended for Japanese-speaking audiences, rather than general audiences in Asia.

The office in Seoul has organized a local MAX in the past, as have offices in Hong Kong (mostly Mandarin, I think?) and possibly Beijing. I’ve always been impressed by the teams of realtime translaters in the back of the hall. It’s admittedly hard finding a regional ingua franca… going global with English, or focusing on a local audience, are two of the most reasonable options.

jd/adobe

01.07.09

Hi John,

I knew that MAX Tokyo is intended for Japanese-speaking audiences, and if possible, I’d had gone for MAX SF or MAX Milan even.

Singapore has had its own MAX in 2005 and 2006. I’ve attended both. The 2 year drought of MAX may have triggered our own little local ActionScript Conference.

My gripe is that Asia is lacking its own regional MAX to “Connect. Discover. Inspire.”

01.07.09

Understood, thanks. I know it’s a popular request, and I’ll pass along this link to my partners, but I’m not sure how to practically bring about a “MAX Pan-Asia”. I’m guessing that English might be the best neutral language for such a conference…!?

(btw, I’ve been studying about Singapore recently, and was fascinated when reading this:
http://en.wikipedia.org/wiki/Languages_of_Singapore#Bilingualism )

jd/adobe

01.07.09

Thanks for listening, John. :) Ah yes, Singapore is a melting pot of ethnicity, so most of us speak and write English, along with our mother tongue.

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